About Us

Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of a communication APIs, Ameyo’s omnichannel contact center (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR.

About the Business Unit

Growth @ Exotel

• We aspire to build customerestas - a lasting relationship with customers that helps in their growth across functions.
• We entertain enthusiasts who are expert learners and willing to grow and adapt to the culture and the fast-paced environment we work in.
• Our motto is to support the organization's end goal by enabling an effortless and frictionless customer experience.
• As flag bearers of the growth function, we expect clarity and strength in verbal and writing capabilities.
• Data-drillers are who we are on the lookout for. From understanding market trends to doing something out-of-the-box, we encourage a number-driven and research-based approach.

About the Role

The primary focus of a Senior Sales Development Representative (SDR/SSDR) is to generate International/Domestic enterprise leads for our products through Outbound Prospecting via various outreach channels such as Cold Warm Calls, LinkedIn, Email etc. coordinate with Sales Managers and help them to build healthy pipeline which can be readily closed, deliver first level product demo and record all your activities in Sales CRM.

What you will do?

As the SDR of this team, your roles and responsibilities include: 

• Act as the first point of contact with the prospects and outbound leads.
• Work towards materializing Lead Qualification.
• Assign leads to sales teams.
• Coordinating meetings with clients and prospects.
• Data mining through different web portals.
• Database management and segregation.

What we are looking for?

 Experience :3-6 years

 Must haves

• Effective communication skills and has an innate ability to relay information in a meaningful manner to the management.
• He/ She must be well-versed with Excel, and other Microsoft tools.Sound knowledge of the BPO and/or software industry is desirable.
• Domestic market experience preferred 
• BPO / ITES / CRM experience. 
• IT-Software / Software Services / Sales experience.
• Must have excellent soft-skills.
• Must have excellent sales and customer management skills. 
• Should have in-depth knowledge of Microsoft Office - Excel, Word and PPT.

Good to Haves

• Should have good negotiation skills.